Last Updated: 27/05/26
At The Leak Specialists, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, contact our team, or request our leak detection services.
By accessing and using this website, you agree to the terms outlined within this policy.
Who We Are
The Leak Specialists provide specialist leak detection services for domestic and commercial properties across the UK, helping customers identify hidden internal and external water leaks using specialist equipment and industry expertise.
For any questions regarding this Privacy Policy or your personal information, please contact us using the details available on our Contact page.
Information We Collect
We may collect and process the following information:
Information You Provide Directly
When you contact us, request a quotation, or complete forms on our website, we may collect:
- Full name
- Email address
- Telephone number
- Property address
- Details relating to your enquiry
- Leak-related information provided to help us assess your requirements
- Any correspondence submitted via email, telephone, or website forms
Website Usage Information
We may automatically collect technical information including:
- IP address
- Browser type
- Device information
- Website pages visited
- Date and time of visits
- Referral sources
- Cookie and analytics information
This information helps us improve website functionality and customer experience.
How We Use Your Information
We may use personal information to:
- Respond to enquiries
- Provide quotations
- Arrange leak detection appointments
- Deliver requested services
- Improve our website and customer experience
- Maintain security and website performance
- Contact customers regarding enquiries
- Meet legal and regulatory obligations
We only process personal information where we have a lawful basis to do so under UK data protection legislation.
Cookies
Our website may use cookies and similar technologies to improve functionality and monitor website performance.
Cookies may help us:
- Improve website usability
- Understand visitor behaviour
- Monitor website traffic
- Remember user preferences
You can disable cookies through your browser settings; however, some website features may not function correctly if cookies are disabled.
Data Storage & Security
We take appropriate technical and organisational measures to protect personal information from:
- Unauthorised access
- Loss or misuse
- Disclosure
- Alteration
- Cyber security threats
Although we implement safeguards, no online transmission method can be guaranteed as completely secure.
Sharing Your Information
The Leak Specialists do not sell or rent customer information to third parties.
Information may be shared where necessary with trusted providers who support our operations, including:
- IT service providers
- Website hosting providers
- Payment or accounting systems where applicable
- Legal or regulatory authorities where required by law
Any third parties handling information on our behalf are expected to process data securely and in accordance with UK data protection requirements.
Your Data Protection Rights
Under UK GDPR legislation, you may have rights including:
- The right to access your information
- The right to request corrections
- The right to request deletion
- The right to restrict processing
- The right to object to processing
- The right to withdraw consent where applicable
- The right to data portability
To exercise these rights, please contact us directly.
Retention of Information
We only retain personal information for as long as reasonably necessary to:
- Deliver services
- Meet legal obligations
- Resolve disputes
- Maintain business records
When information is no longer required, it will be securely deleted or anonymised.
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of external websites and recommend reviewing their privacy policies before submitting personal information.
Changes To This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Any updates will be published on this page.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact The Leak Specialists.
Telephone: 01325 790666
Email: info@theleakspecialists.com
Address: Media House, 43 Duke Street, Darlington, DL3 7RX