Last Updated: 27/05/26
Welcome to The Leak Specialists website. By accessing and using this website, requesting our services, or engaging with our company, you agree to comply with the following Terms & Conditions.
Please read these terms carefully before using our website or booking our services.
1. About Us
The Leak Specialists provide specialist leak detection and tracing services for residential and commercial properties across the United Kingdom.
Our services utilise specialist equipment and diagnostic methods to identify hidden water leaks and assist customers in locating issues affecting plumbing systems, heating systems, underground pipework, and property infrastructure.
2. Website Use
By using this website, you agree to:
- Use the website lawfully and responsibly
- Not attempt unauthorised access to systems or website functionality
- Not upload malicious software, viruses, or harmful material
- Not interfere with website operation or security
- Not copy, reproduce, or distribute website content without written permission
We reserve the right to restrict or terminate website access where misuse is identified.
3. Service Information
Information contained on this website is provided for general guidance only.
While The Leak Specialists make every effort to ensure information is accurate and up to date, we cannot guarantee that all content is complete, current, or free from errors.
Service descriptions, availability, coverage areas, and operational processes may change without notice.
Website information does not constitute professional advice and should not replace direct consultation with our team.
4. Quotations & Pricing
Any quotations provided are based upon information supplied at the time of enquiry.
Quoted costs may vary where:
- Site conditions differ from information initially provided
- Additional investigation work is required
- Access restrictions are identified
- Additional services become necessary
All quotations remain subject to confirmation and acceptance.
The Leak Specialists reserve the right to amend pricing where circumstances materially differ from original information provided.
5. Leak Detection Services
Our services are designed to locate and identify leaks using specialist equipment and industry methodologies.
Whilst every reasonable effort is made to identify leak sources accurately:
- Leak detection outcomes cannot be guaranteed in every circumstance
- Multiple faults or concealed defects may require additional investigation
- Further repair work may be required following diagnosis
- Leak detection does not automatically include repair works unless specifically agreed
Service recommendations are based on findings available at the time of inspection.
6. Customer Responsibilities
Customers are responsible for:
- Providing accurate information during booking
- Ensuring safe and suitable access to the property
- Informing us of known hazards or site restrictions
- Ensuring utility services are available where required
- Securing permissions where third-party property access is necessary
Failure to provide suitable access may result in delays or additional charges.
7. Appointments & Cancellations
Customers should provide reasonable notice where appointments need to be rearranged or cancelled.
The Leak Specialists reserve the right to apply cancellation charges where appointments are cancelled at short notice or where engineers attend and are unable to access the property.
Where circumstances beyond our control prevent attendance, appointments may be rearranged.
8. Payment Terms
Payment terms will be confirmed at the point of booking or quotation acceptance.
Unless otherwise agreed:
- Payments become due in accordance with agreed invoice terms
- Outstanding balances may be subject to recovery procedures
- The Leak Specialists reserve the right to suspend further work where invoices remain unpaid
9. Limitation of Liability
To the maximum extent permitted by law, The Leak Specialists shall not be liable for:
- Indirect or consequential losses
- Loss of income or business interruption
- Damage arising from circumstances outside our reasonable control
- Delays caused by third parties
- Existing property defects unrelated to identified leak issues
Nothing within these Terms excludes liability where exclusion would be unlawful.
10. Website Availability
We make reasonable efforts to maintain website access and functionality but do not guarantee uninterrupted operation.
The Leak Specialists accept no liability for temporary website outages, technical interruptions, or issues arising from external systems.
11. Intellectual Property
All website content including:
- Logos
- Images
- Branding
- Written content
- Graphics
- Technical information
- Website design
remains the intellectual property of The Leak Specialists unless otherwise stated.
Content may not be reproduced or used without prior written consent.
12. Third-Party Links
Our website may contain links to third-party websites.
These links are provided for convenience only. The Leak Specialists are not responsible for external website content, availability, or privacy practices.
Users access third-party websites at their own risk.
13. Privacy & Data Protection
Personal information submitted through our website is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for further details regarding data handling and protection.
14. Changes To These Terms
We reserve the right to amend these Terms & Conditions at any time.
Updated versions will be published on this page and become effective immediately upon publication.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from website use or service provision shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact Information
For questions relating to these Terms & Conditions, please contact:
The Leak Specialists
Media House
43 Duke Street
Darlington
DL3 7RX
Telephone: 01325 790666
Email: info@theleakspecialists.com